United Airlines adds insult to injury for beaten passenger

While United is modifying its policy when it comes to booking its own crew, it didn't say if the policy of overbooking flights will be changed. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience".

The incident, which set off a public relations crisis for United, happened at Chicago O'Hare International Airport last Sunday. On the same day where a passenger doctor was violently dragged of his flight to make way for United crew members, another passenger was stung by a scorpion that fell off from an overhead bin. Still none bit, so a manager boarded the flight and informed passengers that four people would be selected to leave the flight.

Smartphone video of Dao, a doctor, resulted in a PR disaster for United after he refused to give up his seat on the plane at O'Hare worldwide airport in Chicago.

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David Dao, the United Airlines passenger retained a high-powered personal injury lawyer and asked the Cook County Circuit Court to require the airline and the city of Chicago to keep all video and cockpit recordings, including other reports from the flight. The attorney, Thomas Demetrio, also stated that Dao suffered a broken nose, a concussion, and two broken teeth. But no one volunteered, so the airline chose the passengers.

United is "reaching out to the customer to apologise and discuss the matter", she said.

One of Dao's children, Crystal Pepper, said the family was "horrified, shocked and sickened" by what happened. "What they are trying to do is make sure that that plane leaves with every seat filled without the need to inconvenience everybody and it works most of the time", Harteveldt said. Three airport security staff have been suspended. Had United had this rule in place earlier the incident on Sunday could have been prevented. Two other officers have been placed on leave.

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Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard.

It's never too late to do the right thing. Videos circulating online show the passenger screaming with his face covered in blood while airline security drag him out off his own flight.

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