United Will No Longer Remove Passengers To Give Seats To Crew Members

United changes crew booking policy after passenger dragged off plane

United changes crew booking policy after passenger dragged off plane

The treatment of Dao sparked worldwide outrage, as well as multiple apologies from the carrier, and raised questions about the overbooking policies of airlines.

According to the New York Times, United will now require staff members to check in for their flights up to an hour in advance to prevent paying customers from being removed from a plane.

"No must-ride crew member can displace a customer who has already boarded an aircraft", states a new policy directive circulated to United employees in the wake of a Chicago passenger being bloodied and dragged bodily from his seat so that United crew members could fly.

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American Airlines passenger planes are seen on the tarmac at Miami International Airport in 2015.

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The incident involving Dr Dao caused outrage and widespread condemnation of the airline after shocking footage was shared and watched by millions of people online.

The policy change was announced internally on April 14, the Associated Press reported. United then chose four passengers to be bumped and all but one left without issue.

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When the news of Dao's forced removal from the flight came out, shares in United Continental, the parent company of United Airlines, fell by almost four per cent.

Dao suffered a broken nose and concussion during the incident and spent several days in the hospital, his attorney Thomas Demetrio said Thursday.

That is, of course, the situation that 69-year-old Dr. David Dao found himself in last Sunday when he was randomly selected to deplane his overbooked flight as a "volunteer", given that no one else would, and wound up bleeding from his mouth, being dragged down the aisle of the plane by his wrists.

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However, on an interview with Good Morning America, Munoz stated that he will not step down as the CEO of United Airlines. The airline wants to ensure that an incident like Dao's doesn't happen again. Delta Airlines has now come forward with the ultimate rebuttal to United's recent drama: an unbelievably high compensation for passengers willing to give up their seats.

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