MORE: Delta buys pizza for passengers after canceling 300 flightsTravelers at Los Angeles International Airport said although they know weather is to blame, many were frustrated over the airline's handling of the situation.
Delta's Chief Operating Officer Gil West released a statement earlier this week, saying the Atlanta airport had nearly an "all-day ground stop" Wednesday.
Wednesday's severe weather was unprecedented for Atlanta and the specific track and intensity of weather like this is often hard to forecast. "The resulting recovery has not been ideal", he added.
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Delta was having trouble rebooking passengers because there weren't many empty seats on later flights.
Tornado-like conditions plagued the airline's hub in Atlanta, where almost 60% of delta's fleet passes through each day. The carrier had 161 days in 2016 without a cancellation on its mainline operations. Holding her wedding bouquet in hand, Melissa McMahon was supposed to catch a flight to the Dominican Republic but her flight was canceled.
When Delta doesn't fly aircraft, not only do customers not get to their destination, but flight crews don't get to where they are scheduled to be. Delta is also offering to waive change fees for those who rebook their plans.
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A Delta spokesman told ABC News Affiliate WSB-TV Saturday night that most of its canceled flights around the country were in Atlanta.
"We were trying to get re-booked for today, and that's out".
Crystal and Wayne Curry described what can only be called a travel nightmare. Delta DAL, -0.80% has a strong reputation for being on time and cancels fewer flights than its rivals. Some just gave up on flying and made a decision to drive to their destination.
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"I'll hear about that for the rest of her life", he said.