Passenger On American Airlines Flight Speaks Out About Confronting Flight Attendant

American Airlines

American Airlines

It appears, according to American Airlines, that it all started Friday when the mother tried to bring a stroller that was too big onto the flight, Van Cleave reports.

American Airlines apologized for the actions of their employee, who has been removed from duty pending their investigation.

A mother traveling from Argentina was in tears as an American Airlines attendant allegedly grabbed her stroller violently. The carrier had no comment on Demetrio representing the woman.

The incident came less than two weeks after cellphone video showed Dr. David Dao being violently dragged off a United Express flight in Chicago.

Professional Flight Attendants Association President, Bob Ross said in one of his statements to the media including Washington Post and WFAA.com that the passenger who tried to confront the flight attendant, which was captured on a Facebook video, was out of the lines of more than what the flight attendant did.

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"You can't get violent with my baby, just give me back my stroller please."

American Airlines responded to the incident shortly after the video began to circulate online, announcing in a statement that the flight attendant had been put on leave while the incident was investigated and that the woman and her family were upgraded to first class for the remainder of their worldwide trip.

He also said that Fierro didn't know the entire story to which Fierro replied that he doesn't care about the story because the attendant nearly hurt the baby.

Attorney Thomas Demetrio said he has been contacted by the woman caught on camera in the midst of a confrontation with an American Airlines flight attendant which showed the man taking her stroller and almost striking her baby.

"Hey bud, hey bud, you, you do that to me and I'll knock you flat", Fierro said.

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A flight attendant approached and asked them to move seats.

Both men met in the aisle and exchanged taunts, with the attendant prompting the passenger multiple times to "hit me". The carrier said Saturday that it was investigating the incident.

In a crucial step in such a crisis, American offered a straightforward apology "for the pain we have caused this passenger and her family and to any other customers affected by the incident".

The woman elected to take another flight and was upgraded to first class, the airline said.

"What we see on this video does not reflect our values or how we care for our customers", the company wrote.

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