Twitter adds safeguards after Trump account deactivated; report says employee was contractor

The masthead of US President Donald Trump’s @realDonaldTrump Twitter account

The masthead of US President Donald Trump’s @realDonaldTrump Twitter account

NBC News has reached out to the White House to clarify if any protocols surrounding the president's use of Twitter have been changed as the result of the incident.

"We have learned that this was done by a Twitter customer-support employee who did this on the employee's last day".

"We are conducting a full internal review", Twitter said. "We are continuing to investigate and are taking steps to prevent this from happening again", the tweet said. They also said, "We won't be able to share all details but we take this seriously and our teams are on it".

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The hearings have also helped to increase scrutiny on how technology companies handle the information they are given by users.

The President sent this tweet saying quote: "My Twitter account was taken down for 11 minutes by a rogue employee".

The statement left many question from the tech community and Washington unanswered, including how many people had access to Trump's account and what were the security protocols in dealing with accounts of influential personalities, especially those related to USA national security. It has declined further explanation, raising questions not only about its own security measures but on Trump's heavy reliance on a single platform to broadcast his views. And while Trump supporters used the opportunity to highlight security issues, many Twitter users praised the employee's last act, some calling the person a hero or a national treasure, others inviting the person over for Thanksgiving dinner. "The tweets speak for themselves", is a common refrain from staff unable or unwilling to explain the president's comments. The New York Times later reported that the person who took down the account was not a full-time employee but a contractor, with Twitter employing a mix of both. "I'm not sure anyone at Twitter can tweet from someone else's account". The deactivation was welcomed by some of the president's critics and detractors, who urged Twitter to make it permanent. "I guess the word must finally be getting out-and having an impact".

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Just days earlier, the company had shut down the personal account of a close Trump ally, Roger Stone, after a profanity-laced tirade insulting journalists.

The fact that U.S. President Donald Trump's Twitter account was deactivated by a rogue employee has raised questions about how much access and control Twitter Inc.'s workforce has over an individual user's account.

Others on Twitter have called Trump's fiery rhetoric against North Korea a violation of the social network's terms of service, which prohibit threats of violence. All three companies have agreed they could have better during the election.

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